All returns must reference an RMA number; packages returned without an RMA number may be refused or lost.
Do not write the RMA number on retail box.
Do not tape or otherwise change the condition of the retail box.
Shipping is not refundable. If product was purchased using “Free Shipping” and is returned, “actual” shipping charges will be deducted from the return.
To obtain a full refund (minus shipping charges), returns must be requested within 30 days of the initial purchase date from A-NeuVideo authorized distributors.
All returns requested after 30 days, but no later than 60 days, of purchase date are subject to a 15% restocking fee.
No returns for refund or credit are allowed after 60 days of purchase date.
A-NeuVideo reserves the right to inspect the products returned condition and may apply an additional 5% restocking fee for excessive damage or wear of products.
All returns must include every component originally shipped with the products. Any missing components will have their cost individually deducted from the original purchase amount.
Package retail box in a shipping box. DO NOT use retail box as the shipping box.
Shipping label should be placed on the shipping box. DO NOT place label on the retail box.
Rack mount brackets MUST be removed before shipping.
Custom orders are never refundable.
REFUSED SHIPMENTS: The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. If you refuse shipment, your shipping will still not be refunded; it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs.
If through no fault of A-NeuVideo the shipment is refused, we will charge your account for any shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 20% restocking fee for an unauthorized return.
Customer is responsible for return freight charges (shipping to us). For items to be returned to you, we are only responsible for ground shipping charges. Any other shipping service is at the cost of the customer.
We do not refund customs and/or duty fees.
Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns. We will attempt to contact you to determine the disposition of these goods prior to their disposal with no further liability to us.
Advanced shipments may require a Credit Card authorization. When your original item is safely returned to us, the authorization will be removed.
An RMA is required for any return.
Address for Return Shipment:
122 Rose Ln. #303
Frisco, TX 75036-8037
Statements above do not constitute an agreement and may be changed at any time, either in writing or in person.