Returns

  • All returns must reference an RMA number; packages returned without an RMA number may be refused or lost.
  • Shipping is not refundable. If Free Shipping was received, actual shipping amount will be deducted from the return.
  • In order to obtain a full refund (less shipping charges), returns must be requested within 30 days of the initial purchase date from all A-NeuVideo authorized distributors.
  • All returns requested after 30 days, but no later than 60 days of purchase date are subject to a 12.5% restocking fee.
  • A-NeuVideo reserves the right to inspect the products for returned condition and may apply an additional 5% restocking fee for excessive damage or wear of products.
  • All returns must include every component originally shipped with the products. Any missing components will have their cost individually deducted from the original purchase amount.
  • All products need to be packaged in a shipping box, NOT in the retail box. Otherwise, a $25 fee will be charged. For Service/Repair RMA's click here.
  • Rack mount brackets must be removed before shipping.
  • No returns for credit are allowed after 60 days of purchase date.
  • Custom orders are never refundable.
  • REFUSED SHIPMENTS: The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. If you refuse shipment, your shipping will still not be refunded; it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs.
  • If through no fault of A-NeuVideo the shipment is refused, we will charge your account for any shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 20% restocking fee for an unauthorized return.
  • Customer responsible for return freight charges. For cross-shipment items, we are only responsible for ground shipping charges. Any other shipping service is at the cost of the customer
  • Advanced shipments may require a Credit Card authorization. When your original item is safely returned to us, the authorization will be removed.

An RMA is required for any return.

Returns Form
Billed To: Shipped To: Same As Billed To

Name:

E-Mail:

Company Name:

Address Line1:

Address Line2:

City/Municipality:

State/Province:

Zip:

Country:

Name:

E-Mail:

Company Name:

Address Line1:

Address Line2:

City/Municipality:

State/Province:

Zip:

Country:

 

Phone Number:

Model Number:

Warranty Barcode Number:


Order Number:

 

 

Type of Return:
 
Non-Warranty Repair
Warranty Repair
Replacement
Credit
Other
 
Return Reasons:


Defective, Out of Warranty
Defective, In Warranty
Wrong Item Sent
Wrong Item Ordered
Changed my mind
Does not meet my requirement
Other:

 

What the hecks wrong with it?

Address for Return Shipment:
A-NeuVideo, inc.
RMA#
122 Rose Ln. #303
Frisco, TX 75036
1-469-277-7606

Statements above do not constitute an agreement and may be changed at any time, either in writing or in person.